Submit a request

Which product do you need support for?

Which platform were you using where you experienced this issue?

You can get this in the top right of the ArDrive app, or from your Arweave wallet. This will let us explore what files you submitted to network in order to better support you. Example: ccp3blG__gKUvG3hsGC2u06aDmqv4CuhuDJGOIg0jw4

What web browser are you using?

e.g. - Windows, Mac, etc.

What were you doing when this issue occurred?

What was the time and date?

Has this happened before? How many times?

Look for the version number of your app/browser/OS/etc.

Please enter the details of your request. For mobile, please indicate Android or iOS. A member of our support staff will respond as soon as possible. We typically respond to support queries between 9:00am-5:00pm, East Coast Time.

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